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Shipping Policy

Introduction: Welcome to Vaelie's Shipping Policy. Thank you for shopping with us. Below you will find the details regarding our shipping processes and timelines.

1. General Information:

All orders are processed within 1-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time is approximately 6-18 days after dispatch. However, actual delivery times may vary based on your location, the time of year, and other factors beyond our control.

3. Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes:

Vaelie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages:

Vaelie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy:

We currently ship worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

7. Returns Policy:

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Information: For any queries regarding our shipping policy, please contact us at contact@vaelie.com